We are prepared for your
Water Damage Emergency
At Prime, our priority during an emergency is to ensure the safety of our customers and prevent further damage from occurring.
We respond to emergencies within minutes, with staff on-call 24/7, seven days a week. We understand the stress and anxiety water damage can bring to homeowners due to the nature of the damage, including potential mold growth after the initial leak or flood.
Preserving & Restoring your Home
Our Specialized Water Damage Restoration Team
We bring in our highly trained and specialized team immediately where they will begin their initial response and stabilize the situation. Once the situation is safe, our team will clean the water and ensure the premises can be dried and dehumidified thoroughly. During the drying process we use specialized, top of the line equipment to dry, dehumidify, and remove odors while ensuring there is no mold growth in your home or premises. It usually takes between 3-4 days to dry out a home or building but this timeline varies depending on the type and amount of water damage. Upon completion of the drying process, the restoration process can begin.
Our Restoration Process
The restoration process starts with an initial walkthrough to assess damage and create an initial estimate. Once we receive the insurance company estimate and appropriate payment, we review this information and begin providing building samples to begin the decision-making process.
Water Damage Restoration
Repairing Water, Mold, or Soot Damage & Restoring
Eliminating Water, Mold, or Soot & Restoring Your Home
Once the contract and work authorization are completed and signed, we will begin restoring your home or premises.
Depending on what needs to be restored, we will repair drywall, carpets & flooring, paint, and more. We work with highly skilled contractors that can complete all tasks efficiently and up to our highest standards. The timeline for this process can also vary depending on the severity of the damage and the amount of work that needs to be completed. We ensure that our restoration agreements are fulfilled in a timely manner and that all work is up to the homeowner(s) standards.
Your Personal Belongings
Restoring & Protecing
As for your personal belongings – we carefully store, clean, and secure all your belongings that can be restored back to pre-loss conditions.
They are returned to you when the restoration process is complete or when you can move back into your home or reenter the premises. We take pride in this process as we know the true value of personal items. Things may be replaced, but sentimental value cannot be. Knowing this, we aim to restore as much as possible before replacing your furniture and personal belongings.
Upgrading your home: What to consider following Property Damage
While we restore your home, it may be tempting to think about upgrading.
While we restore your home, it may be perfect timing to think about upgrading.
Typically, insurance companies will pay to restore your home to the pre-loss condition before the damage occurs. However this allocation of funds can be used towards upgrades. For example, if you had laminate flooring and upgraded to hardwood, we can apply the laminate funds toward the materials and installation of new hardwood flooring. You would only have to pay the difference in cost for the upgrade!
Typically, insurance companies will only pay to restore your home to the pre-loss condition before the damage occurs. Should your home or premises suffer immense damage, and you are considering upgrading your home, keep in mind these upgrades may be out-of-pocket expenses. It depends upon the cost and type of upgrades and the insurance company’s payout amount and stipulations.
Certificate of final completion
Upon completion of the restoration process, we will ask that you sign a certificate of final completion to ensure you are 100% satisfied with our work. After all work is finished and the documentation is finalized, the process is over. You can safely resume enjoying your home without worries of ongoing damages.